Job Title: Support Administrator

Location: Nottingham

Salary: £19,000

Type: Full-time, Permanent


Our client is the leading innovator of customer driven inventory-as-a-service solutions and delivering first class IT services on behalf of their customers. They have been helping the major OEMs, IT resellers and managed service providers extend their service capability and improve service delivery levels to their customers for over 30 years and are now looking for a Support Administrator to join their team.

The Role:

The Support Administrator works within the Bid Team, reporting directly to the Bid Manager. The SA works closely with other members of a small and busy Bid Team and is responsible for assisting the Team with several administrative tasks relating to IT Hardware maintenance contracts.

Key duties of the role:

* Monitoring and actioning of incoming emails

* Logging of new maintenance requests

* Requesting supplier quotations where needed

* Creation and preparation of quotation templates

* Population of quotation templates with data from various sources

* Checking geographical/engineering/SLA capability

* Production of standard maintenance quotations using predetermined pricing or process

* Replying to customer and supplier emails

The Ideal Candidate will:

* Have excellent organisational skills

* Excel in a fast-paced and collaborative environment

* Have high attention to detail

* Have exceptional spelling, grammar, and punctuation

* Have good telephone manner

* Be customer oriented

* Have good Microsoft Excel skills including Vlookup, Xlookup and data comparison

* Have an understanding or interest in IT Hardware is advantageous but can be learned on the job



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