Job Title Service Estimator

Location Coalville, 08:30-17:00 Mon - Thurs & 4pm Fridays, Office Based

Salary £27,000 - £29,000 per annum

The Role

  • Preparation of quotations in line with business requirements, ensuring correct selection and estimating.
  • Pursue all quotations to drive conversion rate
  • To provide effective handover and support to the Service teams.
  • Provide information to Managers on any warranty issues or product failures
  • Obtain best prices from approved supplier for preparation of quotations
  • Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
  • Keeping records of job costings
  • Processing of customers purchase orders
  • Work towards and meet monthly and quarterly sales targets set
  • Offer a good level of communication and guidance on customer requirements to build and maintain relationships
  • Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
  • Update the Company database to maintain current and correct information of contacts, addresses and activities
  • Present key features and benefits of the company, its products & services to obtain opportunities
  • Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
  • Generate any other reports as requested
  • Any other duties as required

The Candidate

  • Educated to GCSE/ A 'Level standard or equivalent.
  • Good standard of business-related administration qualification/experience.
  • Computer literate in MS Office, ERP, and database operating systems.
  • Strong customer service skills and administration skills
  • Excellent computing skills including Microsoft Office packages and ERP/CRM systems.
  • Order acknowledgements.
  • Experience of working in a reactive service environment
  • Excellent oral and written communication skills.
  • Pleasant and effective telephone manner.
  • Experience of exceeding customer expectations.
  • Experience of corresponding and coordinating with customers to meet business needs.
  • Excellent time management skills
  • Identifying sales opportunities and leads
  • Able to demonstrate a proven sales track record

£27,000–£29,000

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