Service Estimator

Job Title Service Estimator

Location Coalville, 08:30-17:00 Mon - Thurs & 4pm Fridays, Office Based

Salary £27,000 - £29,000 per annum

The Role

• Preparation of quotations in line with business requirements, ensuring correct selection and estimating.
• Pursue all quotations to drive conversion rate
• To provide effective handover and support to the Service teams.
• Provide information to Managers on any warranty issues or product failures
• Obtain best prices from approved supplier for preparation of quotations
• Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
• Keeping records of job costings
• Processing of customers purchase orders
• Work towards and meet monthly and quarterly sales targets set
• Offer a good level of communication and guidance on customer requirements to build and maintain relationships
• Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
• Update the Company database to maintain current and correct information of contacts, addresses and activities
• Present key features and benefits of the company, its products & services to obtain opportunities
• Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
• Generate any other reports as requested
• Any other duties as required

The Candidate

• Educated to GCSE/ A 'Level standard or equivalent.
• Good standard of business-related administration qualification/experience.
• Computer literate in MS Office, ERP, and database operating systems.
• Strong customer service skills and administration skills
• Excellent computing skills including Microsoft Office packages and ERP/CRM systems.
• Order acknowledgements.
• Experience of working in a reactive service environment
• Excellent oral and written communication skills.
• Pleasant and effective telephone manner.
• Experience of exceeding customer expectations.
• Experience of corresponding and coordinating with customers to meet business needs.
• Excellent time management skills
• Identifying sales opportunities and leads
• Able to demonstrate a proven sales track record