Service Coordinator


£26,000 - £28,000

Full time, Permanent (Monday-Friday 8:30am-5pm, Office based)

Role of Service Coordinator:

Labour schedule engineers for service works and meet service delivery, customer satisfaction and company financial budgets.

Responsibilities of the Servcie Coordinator:

  • Responding to incoming calls and proactively handling customer requirements.

  • Effectively planning and scheduling engineers for maintenance visits, service calls and quote repair jobs.

  • Maintaining monthly labour efficiency

  • Attend remotely, weekly planning meetings

  • Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.

  • Ventilation-prepare and submit spare parts quotations to the customer promptly.

  • Purchase ordering of parts for repairs to engineers and customers to ensure delivery timescales are met.

  • Proactive day to day correspondence with engineers, customer and suppliers.

  • Service office administration

  • Review service reports to ensure works are completed for processing and invoicing.

  • Maintain effective updates to the company operating system for management reporting and auditable company records.

Qualifications required - Service Coordinator Role:

  • GCSE Maths and English grade C, 5, or above

  • A' Levels or equivalent

Experience required - Service Coordinator Role:

  • Working within a service office environment

  • Understanding labour scheduling

  • Knowledge of Microsoft Office & Database Applications

  • Customer Service and Administration Experience

Skills Required - Service Coordinator Role

  • Attention to detail

  • Meeting deadlines
  • Strong influencing, communication, planning and organisational skills

  • Decision making and using initiative

  • Proactive

  • Prioritsisng workloads

  • Working under pressure

  • Committed to health and safety standards

  • Actively maintain records


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