Call 0116 303 3560
£26,000 - £28,000
Full time, Permanent (Monday-Friday 8:30am-5pm, Office based)
Role of Service Coordinator:
Labour schedule engineers for service works and meet service delivery, customer satisfaction and company financial budgets.
Responsibilities of the Servcie Coordinator:
Responding to incoming calls and proactively handling customer requirements.
Effectively planning and scheduling engineers for maintenance visits, service calls and quote repair jobs.
Maintaining monthly labour efficiency
Attend remotely, weekly planning meetings
Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
Ventilation-prepare and submit spare parts quotations to the customer promptly.
Purchase ordering of parts for repairs to engineers and customers to ensure delivery timescales are met.
Proactive day to day correspondence with engineers, customer and suppliers.
Service office administration
Review service reports to ensure works are completed for processing and invoicing.
Maintain effective updates to the company operating system for management reporting and auditable company records.
Qualifications required - Service Coordinator Role:
GCSE Maths and English grade C, 5, or above
A' Levels or equivalent
Experience required - Service Coordinator Role:
Working within a service office environment
Understanding labour scheduling
Knowledge of Microsoft Office & Database Applications
Customer Service and Administration Experience
Skills Required - Service Coordinator Role
Attention to detail
Strong influencing, communication, planning and organisational skills
Decision making and using initiative
Working under pressure
Committed to health and safety standards
Actively maintain records