Job Title: Service Administrator
Salary: £22,000 p/a
Job Type: Full Time / Permanent
Working as part of the Helpdesk team, supporting the service maintenance renewal function.
Duties and responsibilities
x Provide general admin support to the team
x Effectively deal with customer enquiries and ensure the database is updated with all sales enquiries
x Pursue all maintenance renewal contracts, prepare quotes / contracts and administrate renewal contract orders.
x Present key features and benefits of the company, its products & services to obtain opportunities
x Prepare all RAMS for any new service and maintenance contracts
x Process all Service maintenance orders and assist as required with chasing Maintenance quotations for order
x Generate any recent system Installation reports for possible maintenance enquiries and pass to Service Sales Team
x Making regular contact with customers and potential customers over the phone to assist in securing renewal contracts
x Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
x Update CRM system to keep auditable records
x Generate any other reports as requested x Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
x Raise orders for Engineers requested over the phone
x Any other duties as required
x Ability to work with attention to detail meeting deadlines where required
x Good employee relations x Strong influencing and communication skills
x Good planning and organisational skills
x Decision making and using initiative
x Proactive and positive in dealing with work matters and others
x Ability to prioritise own workload to achieve objectives
x Keen to take on additional responsibility to develop own skill and experience
x Good/confident telephone manner
x Ability to work under pressure x Team player
x Work towards achieving the highest standards possible
x Receptive to management guidelines and work instructions
x Have a 'can do' attitude
x Strong customer service skills
x Excellent administration skills
x Excellent computing skills including Microsoft Office packages and ERP/CRM systems
x Order acknowledgements.
x Excellent oral and written communication skills.
x Pleasant and effective telephone manner.
x Experience of exceeding customer expectations.
x Experience of corresponding and coordinating with customers to meet business needs.
x Excellent time management skills