Job Title: Service Administrator

Location: Coalville

Salary: £22,000 p/a

Job Type: Full Time / Permanent

The Role

Working as part of the Helpdesk team, supporting the service maintenance renewal function.

Duties and responsibilities

x Provide general admin support to the team

x Effectively deal with customer enquiries and ensure the database is updated with all sales enquiries

x Pursue all maintenance renewal contracts, prepare quotes / contracts and administrate renewal contract orders.

x Present key features and benefits of the company, its products & services to obtain opportunities

x Prepare all RAMS for any new service and maintenance contracts

x Process all Service maintenance orders and assist as required with chasing Maintenance quotations for order

x Generate any recent system Installation reports for possible maintenance enquiries and pass to Service Sales Team

x Making regular contact with customers and potential customers over the phone to assist in securing renewal contracts

x Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates

x Update CRM system to keep auditable records

x Generate any other reports as requested x Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member

x Raise orders for Engineers requested over the phone

x Any other duties as required

The Candidate

x Ability to work with attention to detail meeting deadlines where required

x Good employee relations x Strong influencing and communication skills

x Good planning and organisational skills

x Decision making and using initiative

x Proactive and positive in dealing with work matters and others

x Ability to prioritise own workload to achieve objectives

x Keen to take on additional responsibility to develop own skill and experience

x Good/confident telephone manner

x Ability to work under pressure x Team player

x Work towards achieving the highest standards possible

x Receptive to management guidelines and work instructions

x Have a 'can do' attitude


x Strong customer service skills

x Excellent administration skills

x Excellent computing skills including Microsoft Office packages and ERP/CRM systems

x Order acknowledgements.

x Excellent oral and written communication skills.

x Pleasant and effective telephone manner.

x Experience of exceeding customer expectations.

x Experience of corresponding and coordinating with customers to meet business needs.

x Excellent time management skills



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