Job Title Operations Coordinator

Location Lutterworth

Salary Between £18,000 and £20,000 per annum

The Role

We are recruiting for an Operations Coordinator for an inbound tour operator located in the United Kingdom. As an Operations Coordinator, your goal will be to manage the day to day running of enquiries received from various markets, planning and coordinating with providers and clients.

As an Operations Coordinator, you will report directly to the Operations Manager and will be responsible for the following tasks:

  • Dealing with all aspects of the day to day running of the operations

  • Planning itineraries in the UK, Ireland and Europe and negotiating rates with suppliers

  • Liaising with and selling to clients, sometimes face-to-face at client offices or trade fairs, or by phone, email and Skype

  • Contracting new UK/Ireland/European suppliers and rates as required

  • Entering booking and client data into the in-house operations system

  • Providing exceptional customer service at all times

The Candidate

The ideal candidate will have the following qualifications and skills:

  • Excellent English

  • Knowledge of another language (desirable)

  • Previous experience in tour operating or a closely related field

  • Knowledge of the UK and Ireland is helpful

  • Be customer oriented

  • Have excellent sales skills

  • The ability to prioritise workload and excellent time management skills

  • The ability to multi-task

  • Good negotiation skills

18,000–20,000

£28,000–£35,000 per annum