The Role:

*Drive the day to day running of the organisation's operational functions, supporting the CEO of Employee Services in delivering the businesses key goals.

* Responsible for multiple functions including (Engagement, Sales Support, Onboarding, Customer Experience, Payroll and Pensions - with 5 direct reports plus multiple indirect reports.

* Support the SMT and Line Managers with development and implementation of the overall business strategy.

Main Duties and Responsibilities

* Understand the full offering and processes, to identify business development opportunities within the existing client base.

* Work closely with the Engagement Manager to drive employee engagement across all clients, and to ensure service delivery consistently meets and exceeds customer expectations.

* Promote and lead on a culture of continuous improvement across the business.

* Create, manage, and improve internal standard operating practices.

* Organising and taking high level internal and external meetings where necessary.

* Manage relationships with suppliers, clients, partners, and other stakeholders.

* Being an escalation point for client queries and issues.

* Managing the budget for the Operational function.

* Ensure compliance with all relevant operational regulations.

* Drive the development of a positive internal culture that retains key employees and encourage their professional development.

* Increase departmental effectiveness, engagement, and accountability by communicating values, strategies, and objectives.

* Support direct reports with regular performance management such as appraisals and performance reviews.

* Recruit, develop and retain key staff to help drive operational efficiencies and meet business goals.

The Candidate:

* Senior Manager with operational experience.

* Organisational skills - time management and the ability to prioritise competing demands are key.

* Communication skills - ability to communicate across the business at all levels.

* Excellent communication at all levels.

* Trust, honesty and integrity - as a key member of the team, you will form part of the SLT and interface with key internal and external stakeholders.

* Flexibility and Adaptability - given the nature of Growth Partners, you must be willing to adapt and be flexible to all situations

* Problem solving and solutions-oriented mindset

* Attention to detail and accuracy

* Computer literate (MS Office, Word, Excel, Outlook)


* Minimum 4 years senior management experience

* Experience managing multiple functions at the same time

* Strong communication skills

* Identifiable operational experience

* Confident working with a variety of key stakeholders

* Budget management experience

* Experience integrating SaaS solutions


* Degree level education

* Project management experience

* First hand experience of Sales and Marketing, Commercial Revenue Generation, Customer Services and Operational roles

* Commercial awareness and a thorough understanding of the competitive environment

* Strategic experience relating to driving operational efficiencies

* Experience championing employee engagement and culture



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