Job Title: Customer Support Co-ordinator - Out of hours

Location: Nottingham

Salary: £18K-£20K DOE

37.5 hours/week. 3 shift patterns over 7 days between the hours of 6AM - 10PM. 1-week rotating shift patterns 6AM-2PM (remote working), 9AM-5:30PM (office based) and 2PM-10PM (remote working). Must show a willingness to volunteer to work weekends when needed and then receive a day off in the week.

The Company

Our client is the leading European innovator of customer driven inventory-as-a-service solutions.

The Role

  • Manage end to end Customer Service experience

  • Check and record customer interaction with the tools provided

  • Collation of monthly reports statistics

  • Effective use of company IT tools: CPIMS, Moorse, Contracts, Database, Call logging, Sharepoint

  • Taking ownership of operational customer issues to resolution

  • Working within agreed escalation process for service issues

  • Accurate collation of monthly billing for customers

  • Work in commercially efficient manner (timely returns, most economic courier etc.)

  • Capture of T&M billing and reporting there of

  • Clear understanding of contractual obligations for each customer

  • Build strong working relationships with contracted customers and internal service providers

The Candidate

  • Good working knowledge of MS Office packages

  • Good knowledge of office systems

  • Proven customer service experience

  • Excellent telephone manner and interpersonal skills

  • Excellent oral and written communication skills

  • Good organisation / planning skills and the ability to prioritise and organise your own workload

  • Ability to apply initiative to resolve problems

  • Self-motivated, positive, and proactive attitude

  • Accuracy and attention to detail



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