Job Title: Customer Support Co-ordinator - Out of hours

Location: Nottingham

Salary: £18K-£20K DOE

37.5 hours/week. 3 shift patterns over 7 days between the hours of 6AM - 10PM. 1-week rotating shift patterns 6AM-2PM (remote working), 9AM-5:30PM (office based) and 2PM-10PM (remote working). Must show a willingness to volunteer to work weekends when needed and then receive a day off in the week.

The Company

Our client is the leading European innovator of customer driven inventory-as-a-service solutions.

The Role

  • Manage end to end Customer Service experience

  • Check and record customer interaction with the tools provided

  • Collation of monthly reports statistics

  • Effective use of company IT tools: CPIMS, Moorse, Contracts, Database, Call logging, Sharepoint

  • Taking ownership of operational customer issues to resolution

  • Working within agreed escalation process for service issues

  • Accurate collation of monthly billing for customers

  • Work in commercially efficient manner (timely returns, most economic courier etc.)

  • Capture of T&M billing and reporting there of

  • Clear understanding of contractual obligations for each customer

  • Build strong working relationships with contracted customers and internal service providers

The Candidate

  • Good working knowledge of MS Office packages

  • Good knowledge of office systems

  • Proven customer service experience

  • Excellent telephone manner and interpersonal skills

  • Excellent oral and written communication skills

  • Good organisation / planning skills and the ability to prioritise and organise your own workload

  • Ability to apply initiative to resolve problems

  • Self-motivated, positive, and proactive attitude

  • Accuracy and attention to detail

£18,000–£20,000

Sales

Job Title: Account Manager Location: Derby Salary: £21K-£25K Monday – Friday 8:30AM-5PM The Company Our client specialises in the supply, and repair/refurbishment of process pumps. They are looking…

Sales & Marketing

Job Title: Merchandiser/Account Manager Location: Coventry Salary: Between £20k and £25k per annum, depending on experience The Role Our client, a well-established Design and Manufacturing business within the…

Engineering

Project Engineer Kettering Salary – up to £45k DOE Optima are currently recruiting for a Project Engineer to join a successful organisation based in Kettering. As a Project…

IT

  • £25,000–£25,000
  • Nottinghamshire
  • Inside Sales Account Manager – Product
Job Title: Inside Sales Account Manager – Product Location: Nottingham Type: Full-time, permanent = Mon-Fri Salary: £25k – OTE circa. £48k pa Our Client Our client is the…

Engineering

  • £35,000–£40,000
  • Nottinghamshire
  • Process Engineering Manager
Process Engineering Manager (Ref:19538) Southwell, Nottinghamshire Salary; up to £40k Full Time / Permanent The Role Summary To provide Engineering and Technical support to Multi Site Manufacturing Operations,…

Sales & Marketing

Job Title: Email Marketer- Part Time 1 or 2 days a week Location: Nottingham Salary: £25K-£28K pro rata The Company Our client, a growing Nottingham based Bike retailer…

Purchasing and Procurement

Job Title: Buyer Location: Nottingham Salary: £23K-£25K The Company Our client, a leading European innovator of customer driven inventory-as-a-service solutions, is looking for a buyer to join their…

Accountancy

Job Title: Part Time Administrator Assistant (20 hours) Location: Redditch Salary: £19K-£21K pro rata Monday – Friday flexible 4 hours a day The Company Our client, a distribution…

Manufacturing and Production

  • £25,000–£30,000
  • Derbyshire
  • Sales Estimator (Office Based)
Job Title Sales Estimator – Office Based Location Derby Salary £25 – £30k DOE Plus Annual Bonus Our client is a well-established Manufacturer that is synonymous in their…

Engineering

Test Engineer – Electrical Birmingham Salary: £30k -£33k Full Time / Permanent Our client specialises in electrical control and instrumentation systems; they specialise in the design, engineering, manufacture,…