Job Title Customer Service Advisor

Location Leicester

Salary £8.70 per hour

The Role

We are looking for a Customer Service Advisor to join a well-established distribution centre in Leicester for a 3-month temporary contract.

Responsibilities will include:

  • To be the first point of contact for customers by responding to their issues and queries in an accurate and efficient manner;

  • Liaise with other team members and contractors to offer the best service to customers;

  • Use all required systems to complete precise data and information records within agreed guidelines;

  • Deliver excellent customer service and ensure a positive first response on each contact;

  • Be involved in tracking consignment deliveries with courier services;

  • Ensure that all customer telephone order entries are dealt with in a secure and timely manner;

  • Work together with other team members whenever their assistance in more complex issues is required;

  • Follow agreed performance and quality guidelines to diagnose and respond accurate information to customers;

  • Work per agreed targets and KPI's by monitoring your own performance.

The Candidate

We are looking for a candidate who has previously worked in a customer service environment, preferably in a contact centre, as well as:

  • Be PC literate, especially with Microsoft Office;

  • Have a great sense of empathy, interpersonal and customer service skills;

  • Having excellent communication and listening skills and being able to quickly understand and solve the needs of the customers;

  • Work within a team framework and being able to plan and prioritise your own workload;

The Package

  • Start on Monday 14th October 2019 for a 3 months' temporary contract

  • Free parking;

  • Working Hours: Rotation shift pattern: Monday to Friday 9AM- 5PM for first 2 weeks' of training.

Afterwards 3 weeks' rotating shift pattern:

  • Sunday 10am to 6pm

  • Monday to Thursday Week 1: 9-5, Week 2: 11am-7pm, Week 3 2pm-10pm


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