Job Title: Customer Account Manager

Location: Leicester

Salary: £28,000 - £32,000

The Role:

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Main Responsibilities

  • Operating as the lead point of contact for any and all matters specific to your accounts

  • Building and maintaining strong, long-lasting customer relationships

  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit

  • Serve as the lead point of contact for all customer account management matters

  • Build and maintain strong, long-lasting client relationships

  • Negotiate contracts and close agreements to maximize profits

  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

  • Forecast and track key account metrics e.g. quarterly sales results and annual forecasts)

  • Prepare reports on account status

  • Collaborate with sales team to identify and grow opportunities within territory

  • Assist with challenging client requests or issue escalations as needed

The Candidate:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Solid experience with CRM software and MS Office

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Excellent listening, negotiation and presentation abilities

  • Strong verbal and written communication skills

  • Technology and education background preferred

£28,000–£32,000

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