Job Title: Client Account Manager

Location: Eccles - Manchester

Salary: £20,500

Job Type: Full Time / Permanent

The Role

Reporting to the Occupational Health Management team, the Client Account Manager will be a self-motivated and confident professional, who is a strong administrator. The Client Account Manager will manage the delivery of the occupational health services to a portfolio of clients. The post holder will have excellent organisational and customer service skills and will be able to quickly establish rapport with both clients and health professionals.

Key Requirements:

  • End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction.

  • Respond to existing client's queries and questions received by email or telephone, ensuring ongoing client satisfaction.

  • To carry out quality assurance reviews of Occupational Health reports.

  • To advise clients of additional services and benefits.

  • To produce management reports as and when necessary.

  • Liaise with the wider team of schedulers and client account managers in order to provide an optimised service to the clients.

  • Recognise opportunities for process improvement / optimisation of services delivered

  • Carry out any other duties as identified by management

  • Ensure targets and KPI's are met whilst maintaining Company protocols and workplace rules and procedures.

The Candidate

  • Computer literate with good knowledge of MS Office (Word, Excel, Outlook Calendar).

  • Experience in providing administrative support (2 years minimum).

  • Experience in providing excellent customer services (2 years minimum).

  • Great communication skills with a confident telephone manner.

  • Experience in managing client's services would be advantageous.

Competencies

  • Ability to work with minimal supervision.

  • Good time management skills with ability to work towards tight deadlines.

  • Ability to remain motivated in a challenging working environment.

  • Pro-active attitude, able to make decisions and prioritise.

  • Attention to detail and procedural mind-set.

  • Problem solver with a positive attitude.

£20,500–£20,500

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