Job Title: Client Account Manager
Location: Eccles - Manchester
Job Type: Full Time / Permanent
Reporting to the Occupational Health Management team, the Client Account Manager will be a self-motivated and confident professional, who is a strong administrator. The Client Account Manager will manage the delivery of the occupational health services to a portfolio of clients. The post holder will have excellent organisational and customer service skills and will be able to quickly establish rapport with both clients and health professionals.
End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction.
Respond to existing client's queries and questions received by email or telephone, ensuring ongoing client satisfaction.
To carry out quality assurance reviews of Occupational Health reports.
To advise clients of additional services and benefits.
To produce management reports as and when necessary.
Liaise with the wider team of schedulers and client account managers in order to provide an optimised service to the clients.
Recognise opportunities for process improvement / optimisation of services delivered
Carry out any other duties as identified by management
Ensure targets and KPI's are met whilst maintaining Company protocols and workplace rules and procedures.
Computer literate with good knowledge of MS Office (Word, Excel, Outlook Calendar).
Experience in providing administrative support (2 years minimum).
Experience in providing excellent customer services (2 years minimum).
Great communication skills with a confident telephone manner.
Experience in managing client's services would be advantageous.
Ability to work with minimal supervision.
Good time management skills with ability to work towards tight deadlines.
Ability to remain motivated in a challenging working environment.
Pro-active attitude, able to make decisions and prioritise.
Attention to detail and procedural mind-set.
Problem solver with a positive attitude.