Job Title: Administrator

Location: Eccles, Manchester

Salary: £20,250

Monday to Friday - 9am to 5pm

The Role:

Due to our continued success, we are recruiting for a Customer Service Role with the necessary experience and personality to help deliver our unrivalled services to our clients.

Main Responsibilities:

  • Contacting existing clients by telephone and email to arrange pre-scheduled onsite health surveillance appointments.

  • Working to KPI's regarding volume of clients contacted and appointments booked.

  • Managing your own workload and creating follow up activities.

  • Working closely with the job scheduling team to ensure that schedules are created and confirmed efficiently, including notifying the scheduling team when overnight accommodation is required.

  • Allocating the jobs booked to the occupational health technicians using the occupational health software.

  • Liaising with the occupational health technicians regarding jobs allocated to them, updates and amendments.

  • Using multiple programs, internal CRM & Occupational Health software, MS EXCEL, Trimble GeoManager and Signable Electronic Signature software.

  • Creating and issuing client service agreements using Signable.

  • Producing job timetables and emailing them to clients for completion and return.

  • Running and checking daily reports to confirm that all jobs are accurately booked.

  • Following GDPR guidelines - ensuring that clients and their employees' information is safe and secure.

  • Cancelling and rescheduling appointments as required.

  • Carrying out a variety of admin duties and responsibilities as required.

The Candidate:

  • Previous experience in a customer focussed, telephone-based role.

  • Professional telephone manner and assertive influencer.

  • Ability to self-manage and prioritise to work within deadlines

  • Proven client communication and customer service skills.

  • Problem solving to provide clients with replies and solutions to additional requests/queries

  • Excellent computer and organisation skills.

The successful candidate will be rewarded with a competitive basic salary, full training plus benefits including Pension and Healthcare Cover



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