Job Title: 3rd Line Engineer

Location: Manchester

Salary: £35-40k

Hours of Work: Mon-Fri 8am-6pm

The Role

The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced team, servicing the businesses and over 250 colleagues.

As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure.

Include but not limited to:

3rd line support of technology related Incidents within agreed SLA's

ISO27001 compliance monitoring and proactive / reactive management of issues

Protecting against and managing risks related to the use, storage and transmission of data and information systems.

Installing and testing, or decommissioning and removing, systems or system components.

Recovering and investigating material found in digital devices.

Liaising with 3rd party Suppliers

You will be required to travel to other offices as and when required.


At least 2 years' experience in one or more of the specialist areas listed below

Recognised and current certification in one or more of the specialist areas listed below

Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do

Good communicator on the telephone, through email, and face to face

Proven organisational skills

Diligent, attention to detail

Great team player with the ability to act on your own initiative when required

Ability and desire to learn about the systems we support

Ability to prioritise your own work loads and manage expectations

Technologies & Specialisms
Knowledge and experience in one or more of the following specialisms is preferred.

Microsoft Based Technologies

Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019

Active Directory, Power Shell



One Drive for Business

Intune Endpoint Manager

Cloud based technologies (Azure)


Network & Security

Cisco Meraki Firewalls, Switch and APs


eSet and Mimecast Email Security

Mobile Device Security


VOIP / SwyxIt

MS Teams

Mobile devices - Android, iOS, phones and tablets



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