Recruitment | Training | Business Advice & Consultancy

Job Title: 3rd Line Engineer (Ref: 20869)

Location: Manchester

Salary: £35-40k

Hours of Work: Mon-Fri 8am-6pm (7.5 days flexible)

The Role

The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced team, servicing the businesses and over 250 colleagues.

As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure.

Duties
Include but not limited to:

3rd line support of technology related Incidents within agreed SLA's

ISO27001 compliance monitoring and proactive / reactive management of issues

Protecting against and managing risks related to the use, storage and transmission of data and information systems.

Installing and testing, or decommissioning and removing, systems or system components.

Recovering and investigating material found in digital devices.

Liaising with 3rd party Suppliers

You will be required to travel to other offices as and when required.

Skills

At least 2 years' experience in one or more of the specialist areas listed below

Recognised and current certification in one or more of the specialist areas listed below

Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do

Good communicator on the telephone, through email, and face to face

Proven organisational skills

Diligent, attention to detail

Great team player with the ability to act on your own initiative when required

Ability and desire to learn about the systems we support

Ability to prioritise your own work loads and manage expectations

Technologies & Specialisms
Knowledge and experience in one or more of the following specialisms is preferred.

Microsoft Based Technologies

Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019

Active Directory, Power Shell

M365Teams

SharePoint

One Drive for Business

Intune Endpoint Manager

Cloud based technologies (Azure)

Autopilot

Network & Security

Cisco Meraki Firewalls, Switch and APs

VPN, RDP

eSet and Mimecast Email Security

Mobile Device Security

Telephony

VOIP / SwyxIt

MS Teams

Mobile devices - Android, iOS, phones and tablets

£35,000–£40,000

Engineering

Key Responsibilities Check and run capacity plan Plan and schedule all manufacturing orders on daily basis to meet on time customer delivery promised date. Develops manufacturing work orders…

Manufacturing and Production

Job Title: Labourer Hourly Rate: £12 per hour Shift: 1:30 – 10PM Monday to Friday Location: LE4 General labourer needed working in the powder coating department. Client Overview:

Engineering

Responsible for operating the Quality Management System (QMS), writing procedures and processes to support the QMS development. Lead and undertake audits across all areas of the business as…

Manufacturing and Production

  • £9.60–£11.04/hour
  • Oakham, Rutland
  • Production Operative
Job Role: Manufacturing Production Operative Location: Oakham, LE15 Type: Full-time, permanent Shift: 11:30am to 8:00pm Our client is seeking to fill remaining 2 Production Operative positions, to work…

Admin & Secretarial

Job Title: Occupational Health Administrator Location: Eccles, Manchester Salary: £20,250 Monday to Friday – 9am to 5pm (30 Minutes Lunch Break) The Role: We are looking for a…

Manufacturing and Production

Job Role: Cleaner Location: Leicester, LE7 Salary: £10 per hour Shift: Day shift (23 hours a week) The Role: We are currently looking for a cleaner for a…

Building & Construction

Job Title: Project Manager Location: Birmingham Salary: £30K-£50K + car allowance or company car The Company Our client, a nationwide flooring company are looking for a Project Manager…

Procurement & Supply Chain

Job Title: Reach Truck Driver Salary: £31,350 per annum Shifts: 4 on 4 off, days (6am-6pm) or nights (6pm-6am) The Role: This company is currently seeiking stand-up reach…

Procurement & Supply Chain

Job Title: Order Picker Salary: £24,350 per annum Shifts: Afternoons (2pm – 10pm), or Nights (10pm – 6am) (Sunday – Thursday, or Monday – Friday) The Role: This…

Procurement & Supply Chain

Job Title: Warehouse Cleaner Salary: £20,500 per annum Shifts: Days (8am – 4pm), or Early shift (6am – 2pm) Monday – Friday The Role: This company is currently…